Yes, we offer custom LED neon sign designs. Simply
contact us with your design idea, and our design team will work with you
to create a unique neon sign that meets your specifications. Once you
have approved the design, our craftsmen will begin the manufacturing
process.

We have a rigorous quality control process that
includes multiple inspections throughout the manufacturing process. Our
craftsmen are highly skilled and experienced in working with neon LED
piping and acrylic backing, and we use only top-quality materials to
ensure the longevity and durability of our neon signs.

If you're wondering how long your neon sign will
last, you'll be pleased to know that the LEDs we use have an impressive
lifespan of 50,000 hours. This means that even if you were to keep your
sign switched on constantly, it would last for over five years before
needing replacement. So you can rest assured that your neon sign will
continue to shine brightly for years to come.

At our store, we take pride in crafting each neon
sign by hand with care and precision, whether it's a custom design or
one of our preset options. While we aim to deliver your order as quickly
as possible, we ask that you allow up to 16 days for delivery from the date of your order. However, in most cases, you will likely receive your order sooner than this.

Our production time is typically 3-5 working days, and shipping usually takes an additional 3-7 working days, depending on your location. We partner with reliable shipping carriers such as DHL, UPS, FedEx, and TNT
to ensure your neon sign is delivered safely and efficiently. As soon
as your order is with the courier, we will send you a full tracking
number via email so that you can easily track the progress of your new
neon sign.

Thank you for your patience and understanding, and we can't wait for you to enjoy your beautiful new neon sign!

At Empire Neon, we take pride in the quality of our
products, and we want you to be completely satisfied with your
purchase. If you receive a faulty product, we are happy to offer returns
and refunds. Our dedicated customer support team will work with you to
resolve the issue and may offer a fix, replacement, partial refund, or
full refund depending on the source of the fault. We will always strive
to find a resolution that works best for you, and our final decision is
made on a case-by-case basis. Please note that refunds may include the
cost of the product and/or shipping, and are at the sole discretion of
Empire Neon. If you have any questions or concerns about our returns
policy, please don't hesitate to reach out to our customer support team,
and we'll do everything we can to help.

We have made the installation process of our neon
signs quick and easy so that you can enjoy your new sign in no time!
Follow these simple steps to get your sign up and shining bright:

Firstly,
carefully unbox your new sign. As the signs are packaged securely to
ensure they arrive in perfect condition, you may need a knife to assist
with the removal of the packaging. However, be cautious not to damage
the sign or its cables inside.

1. Next, attach the power cables and
   insert them into a power socket. The signs come with one cable attached
   to the sign, a cable for the remote control, and a separate 12V
   transformer that plugs into the mains power supply. Connect the mains
   power supply cable to the remote control cable, and then attach that to
   the sign's cable. Insert AAA batteries into the remote control, and
   you'll be able to turn your sign on/off, dim, and change the effect. If
   you have purchased the Color Changer, you will also be able to use the
   remote control to change the color of the sign.
2. Now, hang your
   sign using your preferred method. Hanging the neon sign on the wall is
   as simple as hanging a picture. You can use nails and hooks, but we
   recommend using wall hanging strips as they are much easier to use and
   do not damage your walls. Follow the instructions for the method and
   product you use to hang the neon sign. You can purchase the 3M hanging
   strips that we recommend from Amazon by clicking here.
3. Finally, enjoy your new neon sign and the atmosphere it adds to your space!

If
you still have any questions about sign installation, please don't
hesitate to contact us via email at support@empireneon.com. We are
always here to help you.