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How are the LED neon signs produced?

We take pride in crafting all of our neon signs by hand, with careful attention to detail. Our skilled craftsmen use premium flexible neon LED piping, which is affixed to a sturdy and clear acrylic backing using our proprietary PVC moulding technology. Once the acrylic backing has been cut to shape, our artisans bend and shape the piping to create the desired design before attaching it to the backing to produce a finished neon sign.

Can I customize my own LED neon sign design?

Yes, we offer custom LED neon sign designs. Simply contact us with your design idea, and our design team will work with you to create a unique neon sign that meets your specifications. Once you have approved the design, our craftsmen will begin the manufacturing process.

Do you use traditional glass neon tubing for your signs?

No, we use premium flexible neon LED piping that is much more durable and environmentally friendly than traditional glass neon tubing. This material is safer, more energy-efficient, and offers a wider range of design possibilities than glass neon tubing.

How do you ensure the quality of your LED neon signs?

We have a rigorous quality control process that includes multiple inspections throughout the manufacturing process. Our craftsmen are highly skilled and experienced in working with neon LED piping and acrylic backing, and we use only top-quality materials to ensure the longevity and durability of our neon signs.

Are your LED neon signs safe to use?

Absolutely. Our neon signs are made with LED technology, which means they use light-emitting diodes encased in durable plastic rather than gas encased in fragile glass. This makes them shatterproof and virtually heat-free, ensuring that they are safe to use in any setting, including around pets and children.

How long can I expect my LED neon sign to last?

If you're wondering how long your neon sign will last, you'll be pleased to know that the LEDs we use have an impressive lifespan of 50,000 hours. This means that even if you were to keep your sign switched on constantly, it would last for over five years before needing replacement. So you can rest assured that your neon sign will continue to shine brightly for years to come.


Which countries do you ship your LED neon signs to?

We are proud to offer worldwide shipping for all of our neon signs. No matter where you are located, we can deliver our high-quality neon signs to your doorstep. We do not have any restrictions on which countries we can ship to, so you can place your order with confidence, knowing that your neon sign will be delivered to you no matter where you are in the world.

When can I expect to receive my neon sign after placing an order?

At our store, we take pride in crafting each neon sign by hand with care and precision, whether it's a custom design or one of our preset options. While we aim to deliver your order as quickly as possible, we ask that you allow up to 16 days for delivery from the date of your order. However, in most cases, you will likely receive your order sooner than this.

Our production time is typically 3-5 working days, and shipping usually takes an additional 3-7 working days, depending on your location. We partner with reliable shipping carriers such as DHL, UPS, FedEx, and TNT to ensure your neon sign is delivered safely and efficiently. As soon as your order is with the courier, we will send you a full tracking number via email so that you can easily track the progress of your new neon sign.

Thank you for your patience and understanding, and we can't wait for you to enjoy your beautiful new neon sign!

What should I do if my neon sign arrives damaged?

At Empire Neon, we take great care in ensuring that your neon sign arrives at your doorstep in perfect condition. We use premium protective packaging materials such as plastic wrapping, bubble wrap, solid cardboard edge protectors, and solid cardboard boxing, and our shipping is fully insured to give you peace of mind.

However, in the unlikely event that your sign does arrive damaged, please don't hesitate to reach out to us at Our friendly and responsive support team will be happy to assist you and raise a case with our courier to investigate the issue. If necessary, we will arrange for a new sign to be sent to you free of charge.

We take pride in our products and our customer service, and we want you to be completely satisfied with your purchase. So if you encounter any issues with your order, please don't hesitate to contact us and let us make it right.

What can I do if my neon sign doesn't arrive?

We understand that it can be frustrating if your sign doesn't arrive on time, but rest assured that we work with reliable shipping partners (DHL or TNT) who provide a fully tracked and insured courier service. Once your sign has been handed over to them, you will receive a shipping tracking number via email so you can keep track of its delivery progress.

However, in the unlikely event that your sign doesn't arrive, please don't hesitate to reach out to us at We value your satisfaction and will do our best to resolve the issue promptly. Our customer support team can then liaise with the courier to investigate what has happened and arrange for a new sign to be sent to you as soon as possible, free of charge.

We take great care to ensure that our products are delivered safely and securely to our customers, and we appreciate your trust in our shipping partners and our team. If you have any further concerns or questions, please feel free to reach out to us at any time

What should I do if I've been charged import fees or taxes?

We apologize for any inconvenience caused by customs fees or taxes that may have been charged on your order. While we do everything we can to prevent this from happening, it is sometimes out of our control if a country's customs agency decides to flag a shipment. If you have received a letter or text message requesting payment for customs charges, please don't worry! Our top-notch customer support team is here to help.

Simply send us an email at and we will do everything we can to assist you in rectifying the situation and ensuring that you are not out of pocket. We value our customers and want to ensure that you have the best possible experience when shopping with us, so please don't hesitate to reach out if you have any concerns. Thank you for your understanding and support.

Return Policy & Warranty Information

What should I do if I encounter an issue with my neon sign?

At Empire Neon, we stand behind the quality of our products. In the unlikely event that you encounter any issues with your neon sign, we offer a generous warranty of up to 24 months. This means that we will replace your sign for free if it is found to be defective within this time-frame.

If you do experience any issues with your neon sign within the warranty period, we kindly ask that you contact our support team at Please provide us with details of the issues you are facing, and we will work with you to find a resolution.

Our team may request that you return the sign to us for inspection before we authorize a replacement to be sent out to you. This helps us ensure that we can quickly and effectively address any issues with your sign and provide you with a replacement as soon as possible.

What is your warranty policy for neon signs and accessories?

We understand that our customers want to feel confident in their purchase, which is why we are pleased to offer a warranty on all our products. We stand behind the quality of our neon signs and want our customers to be satisfied with their purchase. Our warranty period varies depending on the product, with most products being covered by a 24-month warranty from the date of purchase.

If you experience any issues with your product during the warranty period, simply send us an email at with details of the damages, including a picture or video to help us assess the severity of the issue. Our team will determine whether the issue can be resolved with a spare part or if a full replacement is necessary. Please note that the warranty does not apply to damages caused by external circumstances.

It's important to note that accessories such as dimmers and power adapters are covered by a 1-month warranty, while standoff screws are not covered under warranty. Please also keep in mind that the buyer is responsible for shipping costs associated with the warranty, including the shipping fee to our facility as well as the shipping costs for products that have been warranted to the customer's address.

We believe in our products and are confident that our customers will be satisfied with their purchase. If you have any further questions about our warranty policy, please don't hesitate to reach out to our customer support team.

What is Empire Neon's returns policy?

At Empire Neon, we take pride in the quality of our products, and we want you to be completely satisfied with your purchase. If you receive a faulty product, we are happy to offer returns and refunds. Our dedicated customer support team will work with you to resolve the issue and may offer a fix, replacement, partial refund, or full refund depending on the source of the fault. We will always strive to find a resolution that works best for you, and our final decision is made on a case-by-case basis. Please note that refunds may include the cost of the product and/or shipping, and are at the sole discretion of Empire Neon. If you have any questions or concerns about our returns policy, please don't hesitate to reach out to our customer support team, and we'll do everything we can to help.

How do I initiate a return?

To initiate a return, please reach out to us at and let us know which product(s) you wish to return and why. We kindly request that you attach both a short video of your sign as well as photos for diagnostic and quality purposes. This information will help us to quickly and effectively resolve any issues you may be experiencing with your product.

What happens after I initiate a return?

Once we have received all of the required information, our team will review your case and reach out to you as soon as possible to try to resolve the issue. If a return has been agreed upon, please note that the faulty product must be returned in its original condition and packaging within 14 days of when you received the product.

What if a replacement or refund is necessary?

If a replacement has been agreed upon, we will work diligently to produce and ship the replacement product to you as soon as possible. If a full or partial refund has been agreed upon, we will inform you of when you can expect to receive the refund.

Please keep in mind that providing both a video and photo(s) of the issue will allow us to best diagnose and rectify the issue with your product. We appreciate your understanding and cooperation in this matter, and look forward to providing you with the best possible customer service.


How can I easily install my neon sign?

We have made the installation process of our neon signs quick and easy so that you can enjoy your new sign in no time! Follow these simple steps to get your sign up and shining bright:

  1. Firstly, carefully unbox your new sign. As the signs are packaged securely to ensure they arrive in perfect condition, you may need a knife to assist with the removal of the packaging. However, be cautious not to damage the sign or its cables inside.
  2. Next, attach the power cables and insert them into a power socket. The signs come with one cable attached to the sign, a cable for the remote control, and a separate 12V transformer that plugs into the mains power supply. Connect the mains power supply cable to the remote control cable, and then attach that to the sign's cable. Insert AAA batteries into the remote control, and you'll be able to turn your sign on/off, dim, and change the effect. If you have purchased the Color Changer, you will also be able to use the remote control to change the color of the sign.
  3. Now, hang your sign using your preferred method. Hanging the neon sign on the wall is as simple as hanging a picture. You can use nails and hooks, but we recommend using wall hanging strips as they are much easier to use and do not damage your walls. Follow the instructions for the method and product you use to hang the neon sign. You can purchase the 3M hanging strips that we recommend from Amazon by clicking here.
  4. Finally, enjoy your new neon sign and the atmosphere it adds to your space!

If you still have any questions about sign installation, please don't hesitate to contact us via email at We are always here to help you.

Need further assistance?

Do you have more questions?

We understand that you may have additional questions or concerns that we haven't addressed in our FAQs. If that's the case, we encourage you to reach out to us for support.

Our dedicated customer service team is available to assist you via email at


or by phone at

  • +1 (858) 293-4581

We strive to respond to all inquiries within 12-24 hours, so you can rest assured that your questions will be answered promptly and thoroughly. Thank you for considering Empire Neon for your neon sign needs, and we look forward to hearing from you soon.

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